Free public access
The public pages and interactive exercises do not require payment. There is no public booking fee, subscription or checkout charge to cancel or refund.
SHIPYARD PROTOCOL / 03
Cancellation & refunds.
The public Shipyard is free to use. These principles apply only if a separately scoped paid engineering learning service is later offered and accepted in writing.
Public build pages create no charge.
Using the planner, reading receipts or sending an enquiry does not create a paid order, subscription or learning agreement.
No fee to ask
Sending an enquiry has no fee and does not guarantee a service. You may request withdrawal of an unaccepted enquiry with enough context to locate it.
Separate services need agreement
If a paid service is offered later, scope, price, timing, delivery, cancellation timing and refund terms will be written down before it begins.
Ask early
A cancellation request should be made promptly. Eligibility may depend on completed sessions, reserved time and non-recoverable costs described in the written agreement.
Completed work is allocated
Completed sessions or delivered agreed materials are generally not refundable unless the written agreement or mandatory consumer rights state otherwise.
Move the shift when possible
A planned session may be rescheduled when notice and availability allow. Rescheduling may keep the same reserved appointment rather than create a refund.
Report the context
If an agreed digital resource cannot be accessed because of a verified delivery fault, report the item, time and error so restoration or an appropriate alternative can be considered.
Include the written record
A request should identify the agreement, date, action requested and timing. The written scope and mandatory rights will be reviewed before confirmation.
Need to change a planned shift?
Contact the Shipyard desk before the session begins and include the relevant written scope.